Terms of Service
Last updated: August 2026

OVERVIEW
Welcome to You Name It.
These Terms of Service ("Terms") apply to your use of our website, www.younameit.co.uk, and to the purchase of products and use of services made available through it.
The terms "we", "us", "our" and "You Name It" refer to You Name It Limited, a company registered in England and Wales under company number 16004796.
We operate this website and online store, including all related information, content, features, tools, products and services made available through it (collectively, the "Services"). Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
These Terms, together with any policies referred to in them, explain your rights and responsibilities when you access or use our Services or purchase products from us.
Please read these Terms carefully before accessing or using our Services or placing an order.
By accessing, browsing or using our Services, you agree to be bound by these Terms and our Privacy Policy. Where you place an order with us, additional policies referred to in these Terms, including our Return & Refund Policy and Shipping Policy where applicable, may also form part of the agreement between you and us.
If you do not agree to these Terms, you should not use our Services.
Nothing in these Terms affects your statutory rights as a consumer.

SECTION 1 — ACCESS AND ACCOUNTS

1.1
You may browse our website without creating an account. Certain features or Services may require you to provide information or create an account.

1.2
By using our Services or placing an order, you confirm that you have the legal capacity to enter into a binding contract with us.

1.3
When using our Services or placing an order, you may be asked to provide information including your name, email address, billing address, delivery address, telephone number and payment information.
You must ensure that all information you provide is accurate, current and complete and that you have the right to provide that information.

1.4
You are responsible for maintaining the confidentiality and security of any account credentials associated with your account and for activity carried out through your account, except where such activity results from circumstances for which we are legally responsible.
You must notify us promptly if you become aware of any unauthorised use of your account or any other security breach relating to it.

1.5
You may not transfer, sell, assign or license your account to another person without our prior written consent.

SECTION 2 — OUR PRODUCTS

2.1
We take reasonable care to ensure that product descriptions, photographs, images, measurements and other information displayed through our Services are accurate and useful.
However, images are provided for illustrative purposes, and the actual appearance of a product may vary slightly from how it appears on your screen due to factors such as your device, screen settings, lighting and photography.

2.2
Many of our products are handmade, personalised, engraved or made using natural materials. As a result, individual products may have natural or minor variations as further described in Section 6 of these Terms.

2.3
We may change or update product descriptions, specifications, designs or availability from time to time. Any such change will not affect an order already accepted by us unless:

• you agree to the change;
• the change is necessary to comply with applicable law or regulatory requirements and does not materially affect the product; or
• we are otherwise legally entitled to make the change.

2.4
We reserve the right to discontinue a product or limit the availability or quantities of products offered through our Services.

2.5
Nothing in these Terms excludes or limits your statutory rights in relation to goods that are faulty, not of satisfactory quality, not fit for a particular purpose made known to us where applicable, or not as described.

SECTION 3 — PERSONALISATION DETAILS

3.1
Many of our products are made or personalised specifically according to information supplied by you.
This may include, but is not limited to:

• names;
• dates;
• messages;
• quotations;
• spelling;
• punctuation;
• capitalisation;
• photographs;
• images;
• logos;
• artwork;
• design choices;
• fonts;
• symbols; and
• other personalisation instructions.

3.2
You are responsible for carefully checking all personalisation details before submitting your order.
Unless we have made an error or otherwise agreed in writing, we are not responsible for mistakes contained in information supplied or approved by you, including spelling errors, incorrect dates, incorrect names or other incorrect personalisation details.

3.3
We may, but are not obliged to, correct an obvious typographical or grammatical error where we reasonably believe the intended wording is clear. Where we are uncertain, we may contact you for clarification. You remain responsible for checking all personalisation details before submitting your order.

3.4
If we contact you for clarification, production or dispatch may be delayed until we receive your response. We are not responsible for delays caused by your failure to provide necessary information or approval within a reasonable time.

3.5
Once production of a personalised or custom-made product has begun, changes or cancellations may not be possible.
Further information about cancellations, returns, refunds and exchanges is set out in our separate Return & Refund Policy.

3.6
Where a digital preview, proof or mock-up is provided for approval, you are responsible for checking it carefully before approving it.
Your approval confirms that you accept the personalisation details shown in the proof, including spelling, wording, layout and other visible elements.
Minor variations may occur between a digital preview and the finished physical product due to differences in materials, engraving, printing, manufacturing processes, screen display or other reasonable production factors.

SECTION 4 — CUSTOMER-SUPPLIED CONTENT

4.1
Where you submit or provide photographs, images, artwork, logos, text, designs, names, trademarks or other material for use in connection with a personalised product ("Customer Content"), you confirm that:

• you own the Customer Content or have all necessary rights, permissions and authority to provide and use it for the requested purpose;
• our use of the Customer Content to fulfil your order will not infringe the intellectual property, privacy, data protection or other legal rights of another person; and
• the Customer Content does not breach these Terms or applicable law.

4.2
You retain ownership of any rights you hold in your Customer Content.
You grant us a limited, non-exclusive licence to use, reproduce, adapt or process that Customer Content only to the extent reasonably necessary to:

• process and fulfil your order;
• manufacture or personalise your product;
• communicate with you about your order;
• resolve complaints or disputes;
• maintain appropriate business records; and
• comply with our legal obligations.

4.3
We reserve the right to refuse, suspend or cancel an order containing Customer Content that we reasonably believe:

• is unlawful;
• infringes or may infringe another person's intellectual property or other legal rights;
• is threatening, abusive, defamatory or discriminatory;
• incites hatred or violence;
• invades another person's privacy;
• contains unlawful sexual content;
• promotes criminal activity;
• could expose us or another person to legal liability; or
• is otherwise seriously inappropriate for us to reproduce.

4.4
A decision to accept Customer Content on one occasion does not oblige us to accept the same or similar content in the future.

4.5
Where we cancel an order because Customer Content breaches or appears reasonably likely to breach this Section, we will refund any amount paid for products that we have not produced, except to the extent that we are legally entitled to retain amounts relating to work already properly undertaken or costs already reasonably incurred.

SECTION 5 — ORDERS AND CONTRACT FORMATION

5.1
When you submit an order through our website, you are making an offer to purchase the products in your order.

5.2
A binding contract between you and us is formed when we send you confirmation that we have accepted your order or, in the case of a personalised or custom-made product, when we begin production, whichever occurs first.

5.3
We reserve the right to refuse or cancel an order where we have a legitimate reason to do so, including where:

• a product is unavailable;
• we cannot obtain authorisation for payment;
• the price or product information contains an obvious error;
• we suspect fraud, misuse or unauthorised activity;
• you have provided incomplete or inaccurate information necessary to fulfil the order;
• the requested Customer Content or personalisation breaches Section 4 or Section 15 of these Terms;
• a delivery restriction prevents us from fulfilling the order; or
• we are required to do so by law.

5.4
Where we cancel an order after receiving payment, we will refund any amount due to you in accordance with applicable law and these Terms.

5.5
Please review your order carefully before submitting it, particularly where your order contains personalised or custom-made products.
We may be unable to accommodate changes or cancellations once production has begun.

5.6
Products purchased through our consumer-facing online store are intended for personal or household use unless otherwise agreed with us.
You must not purchase products for unauthorised commercial resale or other unlawful purposes.

SECTION 6 — NATURAL MATERIALS AND PRODUCT VARIATIONS

6.1
Many of our products are made from natural materials, including wood and slate.
Natural materials are inherently individual, and variations are part of their character rather than necessarily being defects.

6.2
Wood products may naturally vary in:

• colour;
• shade;
• grain pattern;
• texture;
• knots;
• markings;
• density;
• minor surface characteristics; and
• the appearance, shade or depth of engraving.

6.3
Slate products may naturally vary in:

• colour;
• shade;
• texture;
• thickness;
• natural markings;
• surface characteristics;
• edges; and
• the appearance, shade or depth of engraving.

6.4
Because engraving interacts with the individual properties of each material, the colour, contrast, depth and overall appearance of engraved areas may vary between products.

6.5
Product dimensions may also be subject to minor reasonable variations, particularly for handmade items or products made from natural materials.

6.6
These natural or minor variations will not normally be considered defects in themselves.
However, nothing in this Section affects your statutory rights where a product is faulty, not of satisfactory quality, not fit for purpose where applicable, or not as described.

SECTION 7 — PRICES AND PAYMENT

7.1
Unless expressly stated otherwise, prices displayed on our website are in pounds sterling (£) and include VAT at the applicable rate where required.

7.2
Delivery charges and any other applicable charges will be displayed separately before you complete your order.

7.3
Prices, discounts and promotions may change without notice, but changes will not affect orders already accepted by us unless permitted by law.

7.4
The price charged will normally be the price displayed at the time you place your order, subject to the provisions relating to obvious errors in Section 14.

7.5
Promotions may be subject to separate terms and conditions. Where specific promotional terms conflict with these Terms in relation to that promotion, the specific promotional terms will take precedence.

7.6
You must provide accurate, current and complete payment and billing information.
You confirm that you are authorised to use the payment method provided for your order.

7.7
Payment processing may be carried out by third-party payment providers. Your use of those services may also be subject to the payment provider's own applicable terms and privacy notices.

SECTION 8 — SHIPPING AND DELIVERY

8.1
Available delivery methods, estimated delivery times and applicable delivery charges will be displayed on our website or during checkout where applicable.

8.2
Any delivery dates or timeframes we provide are estimates unless we expressly agree that a particular date is guaranteed or essential.

8.3
We will take reasonable steps to dispatch and deliver your order within the agreed timeframe and in accordance with applicable consumer law.

8.4
We are not responsible for delays caused by events outside our reasonable control, provided that we comply with our obligations under applicable law.
If such an event affects the fulfilment or delivery of your order, we will take reasonable steps to minimise the effect of the delay and contact you where appropriate.

8.5
For consumer orders, responsibility for the goods remains with us until the goods come into your physical possession or the physical possession of a person identified by you to receive them, except where applicable law provides otherwise, including where you independently arrange delivery with a carrier not offered by us.

8.6
You are responsible for providing a complete and accurate delivery address.
We are not responsible for failed or delayed delivery caused by incorrect or incomplete delivery information supplied by you, although we will take reasonable steps to assist where possible.
Additional reasonable delivery charges may apply where redelivery is necessary because incorrect information was provided by you.

8.7
Where an order appears to be lost, damaged in transit or incorrectly delivered, please contact us as soon as reasonably possible so that we can investigate.
Nothing in this Section affects your statutory rights.

SECTION 9 — RETURNS, REFUNDS AND CANCELLATIONS

9.1
Returns, refunds, exchanges and order cancellations are governed by our separate Return & Refund Policy, which should be read together with these Terms.

9.2
Certain products made to your specifications or clearly personalised may not be covered by the standard statutory right to cancel a distance contract simply because you have changed your mind.
Details are provided in our Return & Refund Policy.

9.3
Nothing in these Terms or our Return & Refund Policy affects your statutory rights in relation to faulty goods, goods that are not of satisfactory quality, goods that are not fit for purpose where applicable, or goods that are not as described.

SECTION 10 — INTELLECTUAL PROPERTY

10.1
Unless otherwise stated, the Services and all content made available through them, including text, graphics, logos, branding, icons, photographs, images, videos, audio, designs, layouts, software and other materials, are owned by or licensed to You Name It or the relevant rights holder.
Such materials are protected by applicable copyright, trademark and other intellectual property laws in the United Kingdom and internationally.

10.2
You may access and use our Services for your personal, lawful and non-commercial use.
Unless expressly permitted by law or authorised by us in writing, you must not:

• reproduce;
• copy;
• distribute;
• modify;
• republish;
• publicly display;
• sell;
• commercially exploit; or
• create derivative works from

any protected content belonging to us or our licensors.

10.3
Nothing in these Terms transfers ownership of any intellectual property rights to you.

10.4
The name You Name It, our logos, branding, product names and designs may be trademarks or other protected intellectual property belonging to us or our licensors and must not be used without appropriate authorisation.

10.5
Shopify's name, logos and other intellectual property belong to Shopify or its licensors.
Other names, logos, product names and trademarks appearing through our Services belong to their respective owners.

SECTION 11 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

11.1
Our Services may provide access to features, tools, applications or services supplied by third parties.
We may not control or monitor every third-party tool or service.

11.2
Your use of third-party tools and services may be subject to separate terms and privacy notices imposed by the relevant third party.
You should review those terms before using the relevant service.

11.3
To the extent permitted by law, we are not responsible for losses caused solely by a third-party service provider where the matter is outside our reasonable control and we have not breached any duty owed to you.
Nothing in this Section excludes any liability that cannot lawfully be excluded.

11.4
We may introduce new features, resources, tools or functionality to the Services from time to time. Unless otherwise stated, these will form part of the Services and will be subject to these Terms.

SECTION 12 — THIRD-PARTY LINKS

12.1
Our Services may contain links to websites, resources or services operated by third parties.
Unless expressly stated otherwise, these third-party websites and services are not controlled by us.

12.2
We are not responsible for the content, accuracy, availability, security or practices of third-party websites that are outside our control.
The inclusion of a link does not necessarily mean that we endorse the third party or its content.

12.3
Where you choose to visit a third-party website or purchase goods or services directly from a third party, you should review that third party's applicable terms, privacy policy and other relevant policies.

12.4
Nothing in this Section excludes or limits any responsibility we have under applicable law.

SECTION 13 — RELATIONSHIP WITH SHOPIFY

13.1
You Name It is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.
However, any sale or purchase you make through our store is made directly between you and You Name It.

13.2
Shopify is not the seller of our products and is not responsible for fulfilling your order or for our products, customer service or contractual obligations to you.

13.3
To the extent permitted by applicable law, Shopify and its affiliates are not responsible for claims, damage or loss arising solely from products purchased directly from You Name It or from the sale contract between you and us.
Nothing in this Section affects any rights or remedies that cannot lawfully be excluded.

SECTION 14 — ERRORS, INACCURACIES AND OMISSIONS

14.1
Despite our reasonable efforts, our Services may occasionally contain typographical errors, inaccuracies or omissions relating to matters including:

• product descriptions;
• specifications;
• pricing;
• promotions;
• delivery charges;
• estimated delivery times; and
• availability.

14.2
We reserve the right to correct errors, inaccuracies or omissions and to update information where reasonably necessary.

14.3
If we discover an obvious pricing, product description or availability error before accepting or fulfilling your order, we may:

• contact you to explain and correct the error;
• ask whether you wish to proceed on the corrected basis;
• offer a suitable alternative where appropriate; or
• cancel the affected order and refund any amount you have paid for it.

14.4
We will not rely on an error to avoid fulfilling an order where doing so would be contrary to applicable law.

SECTION 15 — PROHIBITED USES

15.1
You may use the Services only for lawful purposes.
You must not use the Services, directly or indirectly:

• for any unlawful, fraudulent or malicious purpose;
• in breach of any applicable law or regulation;
• to infringe our intellectual property rights or the rights of another person;
• to harass, threaten, abuse, defame or unlawfully discriminate against another person;
• to submit false, fraudulent or deliberately misleading information;
• to impersonate another person or organisation;
• to transmit unsolicited advertising, spam or other unauthorised promotional material;
• to upload or transmit viruses, malware or other harmful code;
• to interfere with, damage or disrupt the operation or security of the Services;
• to gain or attempt to gain unauthorised access to any part of the Services or related systems;
• to unlawfully collect, track or process personal information about another person;
• to bypass or circumvent security measures;
• to scrape, extract or harvest data from the Services through unauthorised automated means; or
• in any other way that materially restricts or interferes with another person's lawful use of the Services.

15.2
We may take reasonable action to prevent or stop misuse of our Services, including restricting or suspending access where we reasonably believe these Terms have been materially breached.

SECTION 16 — PRIVACY

16.1
Our collection and use of personal information are described in our Privacy Policy, which is available on our website.

16.2
Because our online store is hosted by Shopify, certain personal information may be processed by Shopify and other service providers as necessary to operate our store, process transactions and provide the Services.
Please review our Privacy Policy for further information about how personal information is collected, used, shared and protected.

SECTION 17 — REVIEWS, FEEDBACK AND OTHER SUBMISSIONS

17.1
You may choose to submit reviews, comments, ideas, suggestions or other feedback concerning our products or Services ("Feedback").

17.2
You retain ownership of any intellectual property rights you hold in your Feedback.
By submitting Feedback to us or through our Services, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that Feedback for legitimate business purposes, including operating, evaluating, improving and promoting our products and Services, subject to applicable law.

17.3
Where Feedback contains personal information, we will handle that personal information in accordance with our Privacy Policy and applicable data protection law.

17.4
You confirm that any Feedback you submit:

• is based on your honest experience or opinion;
• does not knowingly contain false or misleading information;
• does not infringe another person's rights;
• is not unlawful, defamatory, threatening, abusive or discriminatory; and
• does not contain malicious software or harmful code.

17.5
We may moderate or remove Feedback where we reasonably believe it breaches these Terms, applicable law or the rights of another person.
We will not manipulate or selectively suppress genuine consumer reviews in a manner prohibited by applicable law.

17.6
You are responsible for the content of Feedback you submit, except to the extent otherwise provided by applicable law.

SECTION 18 — WEBSITE AVAILABILITY AND DISCLAIMERS

18.1
We take reasonable steps to keep our website and Services available, accurate and secure. However, we do not guarantee that access will always be uninterrupted, error-free or available at all times.

18.2
We may temporarily suspend, withdraw or restrict access to some or all of the Services where reasonably necessary for:

• maintenance;
• repairs;
• security;
• technical reasons;
• updates;
• circumstances beyond our reasonable control; or
• compliance with legal requirements.

18.3
General information made available through our website is provided for general informational purposes and should not be treated as professional advice unless expressly stated otherwise.

18.4
Nothing in this Section excludes or limits:

• your statutory consumer rights;
• any obligation relating to goods being of satisfactory quality, fit for purpose where applicable and as described; or
• any liability that cannot lawfully be excluded or limited.

SECTION 19 — LIMITATION OF LIABILITY

19.1
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• breach of your statutory rights where liability cannot lawfully be excluded or restricted; or
• any other matter for which liability cannot legally be excluded or limited.

19.2
If you are a consumer, we are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
Loss is foreseeable where it is obvious that it will happen or where, at the time the contract was made, both you and we knew that it might happen.

19.3
We are not responsible for loss or damage that is not a foreseeable consequence of our breach or failure to use reasonable care and skill.

19.4
Unless we have expressly agreed otherwise, we supply products through our consumer-facing store for private and domestic use.
If you use a product for commercial, business or resale purposes, we will not be responsible for business losses such as loss of profit, loss of revenue, loss of business, business interruption or loss of business opportunity, except where applicable law provides otherwise.

19.5
Nothing in these Terms affects any remedy or right available to you under applicable consumer law.

SECTION 20 — TERMINATION AND SUSPENSION

20.1
You may stop using the Services at any time.

20.2
We may restrict, suspend or terminate your access to the Services where we reasonably believe that:

• you have materially breached these Terms;
• your use creates a security risk;
• your use is unlawful or fraudulent;
• you have attempted to interfere with the operation of the Services; or
• we are legally required to do so.

20.3
Termination or suspension of access to the Services does not affect any rights, obligations or liabilities that arose before termination.

20.4
Any provisions that by their nature are intended to continue after termination will remain in effect, including provisions concerning intellectual property, liability, privacy, governing law and accrued payment obligations.

SECTION 21 — SEVERABILITY

If any provision or part of a provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision or part will be treated as removed or limited to the minimum extent necessary.
The remaining provisions will continue in full force and effect.

SECTION 22 — WAIVER AND ENTIRE AGREEMENT

22.1
If we do not immediately exercise or enforce a right or remedy available to us, this does not mean that we have waived that right or remedy.

22.2
These Terms and any policies expressly incorporated into them constitute the agreement between you and us concerning your use of the Services and, where applicable, your purchase of products from us.

22.3
Nothing in this Section excludes liability for fraud or fraudulent misrepresentation or limits any rights that cannot legally be excluded.

SECTION 23 — TRANSFER OF RIGHTS

23.1
You may not transfer your rights or obligations under these Terms to another person without our prior written consent, except where applicable law allows otherwise.

23.2
We may transfer our rights or obligations under these Terms to another organisation, for example as part of a business sale, restructuring or transfer of our operations.

Where you are a consumer, any such transfer will not reduce your rights under these Terms or applicable law.

SECTION 24 — THIRD-PARTY RIGHTS

Unless expressly stated otherwise, these Terms do not give any person other than you and us the right to enforce any provision of these Terms.
Nothing in this Section affects any rights that Shopify or another party may have independently of these Terms.

SECTION 25 — CHANGES TO THESE TERMS

25.1
We may update these Terms from time to time to reflect:

• changes to our Services or business practices;
• changes in technology;
• changes in applicable law or regulatory requirements;
• security considerations; or
• other legitimate business reasons.

25.2
The most current version of these Terms will be available on this page.

25.3
Where required by applicable law, we will provide appropriate notice of material changes.

25.4
Changes will not retrospectively alter the terms of an order already accepted by us unless:

• required by law;
• you agree to the change; or
• otherwise permitted under applicable law.

SECTION 26 — GOVERNING LAW AND JURISDICTION

26.1
These Terms and any dispute or claim arising from or relating to them are governed by the laws of England and Wales.

26.2
If you are a consumer resident in England or Wales, you may bring legal proceedings in the courts of England and Wales.
If you are a consumer resident in Scotland, you may generally bring legal proceedings in either the Scottish courts or the courts of England and Wales, as permitted by applicable law.
If you are a consumer resident in Northern Ireland, you may generally bring legal proceedings in either the Northern Irish courts or the courts of England and Wales, as permitted by applicable law.

26.3
If you are a consumer living outside the United Kingdom, you may also benefit from mandatory protections provided by the laws of the country in which you live and may have rights concerning where legal proceedings can be brought.
Nothing in these Terms removes any mandatory rights available to you under applicable law.

SECTION 27 — CONTACT AND COMPANY INFORMATION

This website and online store are operated by:

You Name It Limited
Company number: 16004796
Registered in England and Wales

Trading name: You Name It

Registered address:
9 Hawk Close
Flitwick
Bedfordshire
MK45 1RX
United Kingdom

Email: sales@younameit.co.uk
Website: www.younameit.co.uk

Questions about these Terms of Service can be sent to us using the contact details above.