Enter the required names, dates, messages or other personalisation details in the boxes provided on the product page before adding the item to your basket.
Please check all spelling, dates, capital letters, punctuation and wording carefully before placing your order, as we will normally engrave the information exactly as it has been submitted.

Please contact us as soon as possible if you notice an error or would like to make a change.
We will try to help where we can, but personalised orders may enter production shortly after they are placed. Once production has begun, it may not be possible to change or cancel your order.
When contacting us, please include your order number and the correct personalisation details.

We do not provide a proof unless this is stated on the product page or agreed with us before the order is placed.
The product photographs show the general layout and appearance of the engraving. The exact position, size and spacing may be adjusted to suit the wording provided and the shape of the item.

Product photographs are examples of previously personalised items. Your engraving will be created using the wording you provide, so the layout, positioning and text size may vary slightly.
The appearance of natural materials such as wood may also vary because of differences in colour, grain and texture. These natural variations make each item unique and are not considered faults.

Available font choices are shown on the relevant product page.
You can also visit our Fonts Help page for examples and guidance. Some fonts are better suited to short names, while others work more clearly for longer messages or smaller products.

Some products may be suitable for additional graphics, symbols or emojis.
Please contact us before ordering and send us the image or symbol you would like to use. We will confirm whether it can be reproduced clearly on your chosen product.
Simple, high-quality black-and-white graphics generally work best. We may be unable to reproduce highly detailed, low-resolution or copyrighted images.

We may be able to engrave company logos or other custom artwork on suitable products.
Please contact us before placing your order and include:

• the product you are interested in;
• the quantity required;
• your preferred delivery date; and
• a clear, high-resolution copy of the logo.

We will review the artwork and confirm whether it is suitable.

Yes. We welcome enquiries for larger quantities, corporate gifts, events, schools, weddings and other special occasions.
Please contact us with the product, quantity, personalisation requirements and required delivery date. Larger orders may require additional production time.

Please check your spam or junk folder first.
You should also check that the email address entered during checkout was correct. If you still cannot find the confirmation, contact us with your name, delivery postcode and approximate order time so we can try to locate the order.

Orders are posted Monday to Friday, excluding Bank Holidays.
Orders placed before 1 PM on a weekday will normally be dispatched on the same day. Orders placed after 1 PM or during the weekend will normally be dispatched on the next working day.
Some orders may require additional production time before dispatch, depending on the product, the personalisation required and the quantity ordered. Larger orders may take longer to produce and dispatch.

The delivery methods and charges available for your order will be shown at checkout before you complete your purchase.
The available options may vary depending on the value, weight and size of your order, your delivery address and the destination country.
Please see our Delivery Information page for further details.

The estimated delivery time depends on the delivery service selected at checkout.
Delivery estimates begin from the date your order is dispatched, not the date on which it was placed. Delivery times are estimates and may occasionally be affected by circumstances outside our control.
Please allow enough time for both production and delivery, particularly during busy periods such as Christmas, Mother’s Day, Father’s Day and the end of the school year.

The delivery services currently available for your order will be displayed at checkout.
An express delivery service speeds up delivery after dispatch, but it does not always shorten the time required to personalise or manufacture the item.
Please contact us before ordering if your item is needed for a specific date. We will advise whether your requested timeframe appears achievable, although delivery dates cannot normally be guaranteed unless the selected service specifically provides a guarantee.

You will receive a dispatch confirmation email when your order has been posted. Tracking details will be included where they are available for the delivery service used.
Please allow some time for the carrier’s tracking system to update after receiving your dispatch email.

Please check:

• around your property and any designated safe place;
• with other members of your household;
• with your neighbours;
• any photograph or location shown in the tracking information; and
• whether the delivery address on your order is correct.

If you still cannot locate the parcel, please contact us with your order number so we can advise you further.

Please check the tracking information first, where available.
Occasionally, deliveries can take longer than expected. Please also check any safe places, shared entrances and neighbouring properties.
If your order has not arrived within the expected timeframe, contact us with your order number and we will look into it. Carriers may require a certain period to pass before they will formally investigate or treat a parcel as lost.

Available international delivery options and charges will be displayed at checkout after you enter your delivery address.
International orders may be subject to local customs charges, import duties or taxes. Where applicable, these are normally the responsibility of the recipient.

Please contact us as soon as possible and include:

• your order number;
• a description of the problem;
• clear photographs of the item;
• photographs of the packaging where relevant; and
• a photograph of the delivery label if the parcel was damaged in transit.

Please keep the item and its packaging until we have reviewed the issue and advised you what to do next.

First, compare the engraving with the personalisation shown in your order confirmation.
If the item does not match the information submitted, please contact us with your order number and clear photographs of the item.
If the engraving matches the details supplied when the order was placed, we are not able to provide a free replacement or refund.

Personalised and custom-made products cannot normally be returned or cancelled simply because you have changed your mind, as they have been made specifically for you.
This does not affect your statutory rights where an item is faulty, damaged, not as described or does not match the personalisation submitted.
Please read our Return & Refund Policy for full details.

Please contact us immediately if you wish to cancel an order.
Because personalised products may enter production shortly after an order is placed, cancellation may not be possible once production has begun. Non-personalised products may have different cancellation rights.

You can contact us through our Contact Us page, by email, telephone or WhatsApp.
When contacting us about an existing order, please include your order number so that we can assist you more quickly.
We aim to respond as soon as possible during our normal working hours. Response times may be longer during weekends, Bank Holidays and particularly busy periods.

For questions about an existing order, please include your order number, the name used when placing the order and a brief description of what you need help with.
If your enquiry relates to a product, it is helpful to include a link to the product and the personalisation you are considering.

We respond to enquiries during our normal working hours, Monday to Friday, excluding Bank Holidays.
Messages received during evenings, weekends or Bank Holidays will be answered as soon as possible on the next working day.

Please check your spam or junk folder, as our response may have been filtered there.
If you still cannot find it, please contact us again and make sure your email address has been entered correctly.