Return and Refunds policy: Due to the personalised nature of our goods we are unable to offer a refund if the product is not to your liking or you have changed your mind. If you have made an error, we cannot re-work the item or re-use it and therefore cannot offer a refund or credit. We understand that you are human too so depending on the product we may be able to re send your correct order at a greatly discounted rate as a goodwill gesture.

If the item is defective, we will either refund or, if time permits, replace the item. Please notify by email within 1 day of arrival with an image of the problem.  

If we have made an error: Please could you contact us ASAP preferably accompanied with a picture of the error along with your order no.  We will send a replacement ASAP, normally this would be sent the same day as we get the notification, if received before 13.00 it will be shipped that day.
Please accept there is still a human element to our service.

Goods arriving damaged: This is rare but if you could send a picture of the product and the packaging it would help to solve the problem, please email us.